Legal

Privacy Policy

Last updated: June 2026

Xstreamity ("we", "our", or "us") operates the website at https://xstreamity.shop and provides IPTV streaming subscription services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.

By using our service or contacting us via WhatsApp, you acknowledge this Privacy Policy. If you do not agree, please do not use our service.

1. Data We Collect

We may collect the following categories of personal data:

Contact information — your name and WhatsApp number or email address when you initiate contact or request a subscription.
Payment information — transaction details processed through our payment providers. We do not store raw card numbers.
Device and usage data — IP address, device type, and streaming session logs collected for service operation and abuse prevention.
Communication data — messages you send us via WhatsApp or email, retained for customer support purposes.

2. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data under the following legal bases (GDPR Article 6):

Contract performance — processing necessary to deliver your subscription and provide technical support.
Legitimate interests — fraud prevention, service security, and internal analytics.
Legal obligation — compliance with applicable laws and regulations.
Consent — where you have given explicit consent, such as for direct marketing communications.

3. How We Use Your Data

Activating and managing your subscription
Processing payments and sending invoices
Providing customer and technical support
Detecting and preventing fraud or abuse
Improving our service quality and uptime
Complying with legal and regulatory obligations

4. Data Sharing

We do not sell your personal data. We may share it with third-party service providers acting as data processors on our behalf, including:

Payment processors (e.g., PayPal, Stripe)
Cloud infrastructure and hosting providers
Communication tools (WhatsApp / Meta Platforms, Inc.)

All processors are contractually bound to handle your data in accordance with GDPR and applicable privacy law.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).

6. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Subscription and payment records are typically retained for 1 year after the end of the subscription.

7. Your Rights

If you are in the EEA, you have the following rights under GDPR:

Right to access — request a copy of your personal data.
Right to rectification — request correction of inaccurate data.
Right to erasure — request deletion of your data ("right to be forgotten").
Right to restriction — request that we limit processing of your data.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@xstreamity.shop. We will respond within 30 days.

8. Cookies

Our website may use essential cookies required for site functionality. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our service is not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related queries, data requests, or complaints, contact us at:

Xstreamity
Email: support@xstreamity.shop

If you are located in the EU/EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.